Customer Support
GE Money Credit Card
 
 
Card Questions
Registration and Login Questions
Updating Personal Information
Security Information
Tech Help
Contact Us
 
Card Questions
Can I get an additional card for a family member?
Yes, you can. Simply call Customer Service toll-free at 1-866-423-3796. There is no charge for additional cards.
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Can I access cash with my new card?
Yes, you can. Your card can be used to get cash at over 900,000 ATMs worldwide. To request your PIN, you can call toll-free at 1-866-423-3796.
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Registration and Login Questions
How do I sign-up for online credit services?
You may sign up for online credit services by clicking First Time User. You will be required to complete the on-line registration form before being granted on-line access.
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What information will I need to register for online account access?
You will need the following information in order to register:
  • Your credit card
  • Mother's Maiden Name
  • Last 4 digits of Social Security Number
  • Email Address
  • Date of Birth
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Why do I need to enter personal information on the Registration Screen?
We require you to provide us personal information to login to ensure that your account is protected from unauthorized access.
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Is the information that I enter secure?
Yes, we use industry standard SSL encryption to help protect your account information from unauthorized access.
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Updating Personal Information
How do I update my mail address and/or phone number?
In order to update your address and/or phone number, you can write your new address and/or phone number in the space provided on your billing statement and mail it to us. You may also call our Customer Service department at 1-866-423-3796, 24 Hours a Day, 7 Days a Week.
Our mailing address is:
GE Capital Retail Bank\GECRB
PO Box 965004
Orlando, FL 32896-5004
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How do I inform you of a legal name change?
Please mail a copy of the legal documents to the following address, in order to process your request:
GE Capital Retail Bank\GECRB
PO Box 965004
Orlando, FL 32896-5004
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Security Information
Am I on a secure site even if the padlock on my browser is not locked?
Yes. Information about your account and other sensitive information are being encrypted on the gemoneycards.com web-site. An encrypted item is scrambled so that no one other than yourself and GE Capital Retail Bank (GECRB) can read the message or the information you entered. The reason the padlock icon provided on your browser may not appear locked (symbolizing an encrypted session) is because the gemoneycards.com site uses multiple frames to display information on your computer. The graphical header and navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application or other sensitive information is encrypted.
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What is SSL?
SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and GE Capital Retail Bank's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.
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What is a "secure session" and how does it help keep my information safe?
During a secure SSL (Secured Socket Layer) session, data traveling between your computer and GE Capital Retail Bank's systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and GE Capital Retail Bank's systems can understand.
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What should I do when I have finished viewing my account information?
When you have finished using a secure area of the gemoneycards.com site, make sure you log out and then close/exit the Internet browser software (e.g., Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.
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What should I do if I am using a "public" computer?
If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.
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How can I tell when my connection is secure?
To confirm that information about you is encrypted perform the following three steps:
  1. Place your cursor on an area of screen where confidential information is being displayed.
    1. With an Internet Explorer browser, right-click, select 'Properties.'
    2. With a Netscape browser, right-click, select 'View'| 'Frame Info' OR select 'View' | 'Page Frame Info' from the browser menu bar.
    3. For Macintosh users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar.
  2. Check the web address that you have accessed. If you are in a secure area, the address will appear as https://www. The "s" at the end of "https" means that you have accessed a secure server.
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Technical Help
Browser Requirements
To login to the gemoneycards.com, you need a browser which is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
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Compatible Browsers
We recommend using Microsoft Explorer 5.5 or later. Your results may vary based on the operating system platform and the browser release you utilize.
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Are there any scheduled times when online customer service is unavailable?
Our web server may periodically be down Sunday and Monday between 12:00 am and 5:00 am for maintenance purposes. Other than these time periods the online customer service should be available.
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Contact Us
Customer Service/Account Information :
For Questions relating to your account, please call our Customer Service department at 1-866-423-3796, 24 Hours a Day, 7 Days a Week. You may also write to us at:

GE Capital Retail Bank\GECRB
PO Box 965004
Orlando, FL 32896-5004.
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